# TAHIR UMARDIN
Source: https://hello.cv/tahirumardin
Doha

## Links
- LinkedIn | https://www.linkedin.com/in/tahir-umardin-6a8a53216

## About
Adaptable and dedicated professional with a diverse background in healthcare, and data analytics. Experienced in patient care, technical support, and market research, with a genuine interest in using data to improve services and support better outcomes. Valued for a collaborative mindset, willingness to learn, and practical problem-solving approach. Currently looking for new opportunities that offer room to grow, build on existing strengths, and contribute in a positive, forward-thinking environment.

## Work
### Guest Relation - Patient Experience Clerk | SIDRA MEDICINE
https://
Managed patient experience and relations in a high-volume pediatric hospital, focusing on service quality, complaint resolution, and strategic initiatives.
- Ensured immediate assistance and upheld hospital compliance for diverse patient populations, enhancing service standards in a high-volume pediatric environment.
- Facilitated clear, compassionate, and multilingual communication for patients and families, fostering inclusivity and understanding across diverse backgrounds.
- Accurately logged and managed formal complaints using the RLDatix system, collaborating with relevant departments to resolve issues and improve patient satisfaction.
- Conducted inpatient long-term care round surveys and managed inbound patient calls with precision, contributing to comprehensive patient feedback.
- Partnered with clinical and administrative leaders on quality improvement initiatives, directly contributing to enhanced patient care outcomes.
### HR Admin Assistant | RAS AL KHAIMAH
https://
Provided comprehensive administrative and operational support to the HR department, focusing on process efficiency, data integrity, and compliance.
- Managed company-wide HR calendar and scheduled critical internal meetings and events, streamlining coordination for HR Director and senior leadership.
- Coordinated end-to-end new hire procedures, including orientation, documentation, and handbook administration for all new employees, ensuring smooth integration.
- Administered and maintained accurate employee records in HRIS systems, ensuring data privacy compliance and efficient access for HR operations.
- Assisted in payroll processing by verifying employee time and compensation details, contributing to timely and error-free payroll cycles.
- Maintained and issued critical internal documentation (e.g., contracts, policy updates, leave records), flagging and resolving discrepancies to ensure compliance.

## Education
### University of Sunderland | Business and Human Resource Management

## Languages
- Urdu
- English
- Arabic

## Skills
### Patient Experience & Healthcare Operations
- Patient Experience Management
- Multilingual Communication
- Complaint Management
- Service Recovery
- RLDatix
- Quality Improvement Initiatives
- Hospital Compliance
- Stakeholder Engagement
### Data Analysis & Business Intelligence
- Data Cleaning
- Data Visualization
- Dashboarding
- Excel
- Tableau
- Predictive Modeling
- Data Science Techniques
- Exploratory Data Analysis (EDA)
- Python (Pandas, Matplotlib, Seaborn, scikit-learn)
- Logistic Regression
- Business Conclusions
- Actionable Insights
### Financial Analysis & Risk Management
- Financial Analysis
- ESG Strategy
- Bloomberg Terminal
- Credit Risk Assessment
- Presentation Development
- Market Analysis
- Sector Analysis
- Regulatory Developments
- Macroeconomic Conditions
- Credit Memorandum
- Risk Mitigation Strategies
- Sustainable Finance
### IT Service & Support
- IT Service Desk Support
- Incident Resolution
- ITIL Framework
- Ticketing Systems
- Service Level Agreements (SLAs)
- Technical Troubleshooting
- Network Connectivity
### Project & Process Management
- Project Management
- Process Improvement
- Cross-functional Collaboration
- Strategic Planning
- Problem Solving
- Coordination
- Documentation Management
- Compliance
- Time Management
- Multitasking
### Human Resources & Administration
- HR Operations
- Employee Records Management
- HRIS Systems
- Payroll Processing
- Onboarding
- Internal Documentation
- Confidentiality
### Communication & Client Relations
- Client Communication
- Customer-Focused Approach
- Market Research
- Trading Strategy
- Client Engagement
- Stakeholder Communication
- Professional Presentation

## Interests
### podcasting
### horse riding
### reading

## Projects
### Deloitte Australia - Data Analytics Job Simulation
https://
Completed a Deloitte Job Simulation in Data Analysis and Forensic Technology, gaining practical experience in data visualization and business intelligence.
### British Airways - Data Science Job Simulation
https://
Participated in a hands-on data science simulation, focusing on enhancing customer experience and driving revenue through data-driven insights.
### Bank of America - Global Market Sales & Trading Analyst Job Simulation
https://
Completed a simulation focused on global market sales and trading, involving comprehensive financial analysis and credit risk assessment for sustainable finance.
### Datacom - Service Desk Job Simulation
https://
Simulated real-world IT support scenarios using ITIL best practices to manage, prioritize, and resolve service desk incidents.

## Source
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